red robin policy handbook
SCHEDULING & ATTENDANCE
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Please arrive 5 minutes early
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Children 15 minutes late may miss key parts of the process
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Promptly at session end time
WHAT TO BRING
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Messy clothes
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Hair tie if needed
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Water bottle
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Noise-cancelling headphones if needed
SICK POLICY
If your child is unwell, please do not send them to class. Similarly, if a child shows up for class with symptoms of contagious illness or says they are not feeling well, I will ask you to pick them up.
PICK-UP POLICY
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Only parents/guardians or pre-authorised adults.
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Please send a Whatsapp with a photo to confirm if someone else will be collecting your child. (I am also a huge fan of having a family password.)
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Please stay in touch and do your best to keep to time.
Please read my full policy handbook here.
RESCHEDULING & make-up classes
The Free Trial: To ensure my studio is the right fit for your child, I offer a complimentary trial class. This allows them to experience the process-based environment before you commit to the term.
Term Commitment: Once the trial is complete, registration is for the full duration of the term. This stability allows me to maintain small, supportive group dynamics.
Client Refund: Refunds for the term (or the first monthly installment) are only processed for cancellations made at least 7-14 days before the first day of term. Cancellations made after this window are not eligible for a refund, as it becomes difficult to fill the spot once the term is underway.
Missed Session: I understand that life happens. For a missed session, I will happily explore a make-up class option if there is space available in an alternative session.
Studio Cancellation: Should I need to cancel a class for any unforeseen reason, you will be offered a choice: a make-up class or a refund.